You need to be logged in to submit a review. You can login by clicking the Login button on the far upper right on any page of the site. (If you haven't logged in before, you can register for an account here - you'll need to have an account to accumulate Style Points.) After you login, you should be able to see your purchases. If not, you can find the SKU in your initial order email, the Packing List or the follow-up email you should have received shortly after your order arrived. First you have to find the item - you can search them with the SKU or just description if you want. The good news is that on your list of orders (in your Dashboard after you login), it does have the sku for each item. Once you do the search, it will probably come up with several - one for each size most of the time. It works best if you can pick the item that doesn't have a size, but any of them will work. Click on the item's image to get to the product page. Can you see the mouse pointer here? It's to the right of the largest picture. 

Then it should come up to the review. Choose the ratings and then fill out the other lines. They're all required but they don't have to be long. Then click the Submit Review button.

You should see a window with this message (in green near the top - the mouse pointer is pointed to it.)

Your review won't immediately show up. We have to approve them first. We're happy to approve them from all customers regardless of the rating, but we're trying to avoid those spammers with their links to adult sites, etc.

If instead of seeing that green message above, you saw an error message, please make note of it and send us an email so we can resolve the problem.

Thank you SO much for submitting your reviews! We love the feedback!!
Warm regards,
Penny Magas

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We have just received notification that our website services will likely be interrupted for several hours on October 1, 2011. The message we received from our host is "This is the first notice of an upcoming network migration that will take place on October 1, 2011, from 10:00 AM EST to 10:00 PM EST. During the aforementioned window, SimpleHelix network engineers and technical staff will be relocating all networking hardware, hosting servers, and other hosting-related inventory to a new enterprise-level hosting cage. We anticipate several hours of downtime while the hardware is carefully relocated to the new cage." We expect tje website will down some period of time during that window. Read More

If you have a coupon or discount code, it goes into the shopping cart early in the process - on the Shopping Cart page. Here's an image of the page with the Discount Code section outlined in red. Once you enter your coupon code, press the button Apply Coupon. It will adjust your subtotal accordingly. If it's a percentage discount, each time you add an item, the discount amount will be automatically adjusted.

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Previously to use American Express on our sites, you had to go through PayPal. Now, though, you can simply choose to pay by Credit Card and pick American Express - simple as pie.

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If you're having trouble adding to the cart, be sure that you've chose a size for your scrunchies. All of our scrunchies come in a variety of sizes and your choice can't be added to the cart until you choose a size. There's either a pull-down or checkboxes with the sizes available for that particular scrunchy.

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We've set up a new area on the website for scrunchies with limited supplies. You can quickly find your favorite size or color by using the Shopping Options on the left part of the screen. And each item has a badge letting you know just how many of that size are available. Additionally you can spot them in their regular category (velvet, silk, etc.) with a badge on them indicating they're Almost Gone!

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